Terms of service
Welcome to Aura Active. These Terms of Service govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms of Service.
If you do not agree to these terms, please do not use our website.
1. General
Throughout the site, the terms "we", "us", and "our" refer to Aura Active. The terms "you" and "your" refer to the user, customer, or visitor of our website.
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to use this site.
2. Products and Services
Aura Active specializes in women's activewear, gym wear, shapewear, accessories, and related products.
We reserve the right to:
- Modify or discontinue products at any time without notice.
- Limit quantities purchased per customer.
- Refuse or cancel orders at our discretion.
- Update product descriptions, pricing, and availability without notice.
We make every effort to display product colours and images accurately; however, actual colours may vary depending on your device or screen settings.
3. Pricing and Payments
All prices displayed on our website are listed in South African Rand (ZAR) unless otherwise stated.
We reserve the right to change prices at any time without prior notice.
Payment must be received in full before an order is processed and dispatched.
Accepted payment methods may include:
- Credit and debit cards
- EFT or bank transfer (where available)
- Digital wallets and payment gateways offered through Shopify
4. Orders
After placing an order, you will receive an order confirmation email.
Acceptance of your order occurs only when we dispatch the products.
We reserve the right to refuse or cancel orders for reasons including but not limited to:
- Product unavailability
- Pricing errors
- Suspected fraud
- Incorrect customer information
If payment has already been processed, any approved refund will be issued to the original payment method.
5. Shipping and Delivery
Delivery times provided on our website are estimates only.
Aura Active is not responsible for delays caused by:
- Courier services
- Weather conditions
- Public holidays
- Customs procedures
- Circumstances beyond our reasonable control
Risk and ownership of products transfer to the customer upon successful delivery.
6. Returns and Refunds
Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Customers are encouraged to review our Return & Refund Policy before making a purchase.
7. Promotional Offers and Discounts
Promotional codes, discounts, and special offers:
- Cannot be exchanged for cash.
- Cannot be combined unless specifically stated.
- May be withdrawn or modified at any time.
Aura Active reserves the right to cancel promotional offers if misuse or abuse is suspected.
8. Intellectual Property
All content on this website, including but not limited to:
- Logos
- Branding
- Product images
- Graphics
- Text
- Website design
is the property of Aura Active or its licensors and is protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, or use any content without prior written permission.
9. Limitation of Liability
To the maximum extent permitted by law, Aura Active shall not be liable for any indirect, incidental, special, or consequential damages arising from:
- Use of the website
- Purchase of products
- Delayed deliveries
- Website interruptions
- Technical errors
Our total liability shall not exceed the amount paid for the product giving rise to the claim.
10. User Conduct
You agree not to:
- Use the website for unlawful purposes.
- Violate any applicable laws or regulations.
- Interfere with website security or functionality.
- Upload malicious software or harmful content.
- Attempt unauthorized access to our systems.
Violation of these terms may result in termination of access to the website.
11. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information.
12. Governing Law
These Terms of Service shall be governed by and interpreted in accordance with the laws of the Republic of South Africa.
Any disputes arising from these terms shall be subject to the jurisdiction of the South African courts.
13. Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time.
Changes will take effect immediately upon publication on this website.
Continued use of the website following any changes constitutes acceptance of the updated Terms.
14. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Aura Active
Email: support@auraactive.co.za
By using this website and purchasing products from Aura Active, you acknowledge that you have read, understood, and agreed to these Terms of Service.