Shipping policy

 

Thank you for shopping with Aura Active.

We are committed to delivering your order as quickly and efficiently as possible. Please read our shipping policy below before placing your order.

Order Processing

  • Orders are processed within 1–3 business days after payment has been successfully received.

  • Orders are not processed or shipped on weekends or South African public holidays.

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details (where available).

Delivery Times

Estimated delivery times are:

  • South Africa: 7–15 business days

  • International: 7–20 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery may vary depending on your location, courier services, customs clearance, and seasonal demand.

Order Tracking

Once your order has been shipped, you will receive an email with your tracking information.

Please allow 24–72 hours for tracking updates to appear after your order has been dispatched.

Multiple Shipments

If your order contains multiple items, they may be shipped separately from different warehouses to ensure the fastest possible delivery.

If this happens, you will receive separate tracking information for each shipment where available.

Customs, Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping charges.

Shipping Delays

Although we strive to deliver within the estimated timeframes, delays can occasionally occur due to circumstances beyond our control, including:

  • Customs inspections

  • Severe weather conditions

  • Courier service disruptions

  • High order volumes

  • Peak shopping seasons

  • Public holidays

Aura Active is not responsible for delays caused by third-party couriers, customs authorities, or unforeseen events.

Incorrect Shipping Information

Customers are responsible for ensuring that their shipping address and contact details are accurate at checkout.

Aura Active cannot be held responsible for orders delivered to an incorrect address supplied by the customer.

Lost or Damaged Orders

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will investigate the issue with the shipping carrier and work towards a fair resolution, which may include a replacement or refund where appropriate.

Questions?

If you have any questions regarding shipping or your order, we're happy to help.

Aura Active
Email: support@auraactive.co.za

Thank you for choosing Aura Active. We appreciate your support and look forward to helping you feel confident, comfortable, and empowered in every workout.