Shipping policy

Thank you for shopping with Aura Active.

We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Estimated delivery times are as follows:

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, customs processing, and seasonal demand.

Once your order has been shipped, you will receive tracking information via email.

Please allow up to 72 hours for tracking updates to become available.

Orders containing multiple items may occasionally arrive in separate packages to ensure the fastest possible delivery.

If this occurs, you will receive tracking information for each shipment where available.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the purchase price or shipping costs.

While we strive to meet our estimated delivery times, delays may occur due to circumstances beyond our control, including:

Aura Active is not liable for delays caused by third-party shipping providers or customs authorities.

Customers are responsible for providing accurate shipping and contact information at checkout.

Aura Active is not responsible for orders delivered to incorrect addresses provided by the customer.

If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will investigate the matter and work towards an appropriate resolution.

For any shipping-related enquiries, please contact:

Aura Active
Email: support@auraactive.co.za

Thank you for choosing Aura Active.

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