Privacy policy

At Aura Active, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website or place an order, we may collect the following information:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address
Payment information (processed securely through third-party payment providers)

Technical Information

IP address
Browser type
Device information
Website usage data
Cookies and tracking technologies

Order Information

Products purchased
Transaction history
Delivery information
Customer service interactions

How We Use Your Information

We use your information to:

Process and fulfill orders
Provide customer support
Manage returns and refunds
Improve our website and customer experience
Send order updates and delivery notifications
Detect and prevent fraud
Comply with legal obligations
Send marketing communications where you have consented to receive them

Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send you information about new products, promotions, and special offers.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Cookies

Our website uses cookies and similar technologies to:

Improve website performance
Remember your preferences
Analyze website traffic
Personalize your shopping experience
Support advertising and remarketing activities

You can adjust your browser settings to refuse cookies; however, some website features may not function properly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share information with trusted third-party service providers including:

Shopify
Payment processors
Courier and delivery companies
Email marketing providers
Analytics and advertising partners

These service providers only receive information necessary to perform their services and are required to protect your information.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While we strive to protect your information, no internet transmission or electronic storage method is completely secure.